Ordering FAQ

Q:    I live outside of the United States and Canada, so what do I select for State/Province?

Select any entry.  Due to a current limitation of the shopping cart software, customers living outside of the United States and Canada should simply select any entry to enable the completion of the registration information.

Q:    When do I receive the product?

Immediately after ordering, you'll receive an email with the download link and a registration code.  Since spam filters occasionally block legitimate emails, contact us if you don't receive our email soon after ordering.

Q:    Why am I having problems ordering with a Firefox browser?

Firefox has known issues with verifying security certificates. Sometimes this can be caused by an inaccurate date setting on your computer. If you still experience ordering problems after confirming your date is set correctly, then use Internet Explorer to order.

Q:    What are the most common credit card processing errors that occur when ordering?

Incorrect Address Entry

Customers must ensure that the street address and zip code that is entered for the registration information EXACTLY MATCHES the billing address that the credit card company/bank has on file.

This type of processing error can happen if the customer is using a corporate credit card and enters, for example, their own home address instead of the billing address for that corporate credit card.

Incorrect/No Credit Verification Value (CVV2) Entry

Customers must ensure the CVV2 information is correct.  CVV2 is the three-digit number printed in the signature space on the back of most credit cards like Visa and MasterCard.  The CVV2 number is always the last group of numbers in the signature space on the back of the card.  It is not part of the regular credit card number.

For more information, refer to the CVV2 Help screen.