Q: When do I receive the product?
Immediately after ordering, you'll receive an email with the
download link and a registration code. Since spam filters
occasionally block legitimate emails, contact us if you don't
receive our email soon after ordering.
Q: How can I pay with American Express?
To pay with American Express, select the PayPal option - you can use American Express to pay within PayPal even if
you don't have a PayPal account.
Q: I live outside of the United
States and Canada, so what do I select for State/Province?
Select 'Not Applicable'.
Q: What are the most common credit
card processing errors that occur when ordering?
- Incorrect Address Entry
Customers must ensure that the street
address and zip code that is entered for the registration
information EXACTLY MATCHES the billing address that the credit
card company/bank has on file.
This type of processing error can
happen if the customer is using a corporate credit card and
enters, for example, their own home address instead of the
billing address for that corporate credit card.
Incorrect/No Credit Verification Value (CVV2) Entry
Customers must ensure the CVV2
information is correct. CVV2 is the three-digit number printed
in the signature space on the back of most credit cards like
Visa and MasterCard. The CVV2 number is always the last group
of numbers in the signature space on the back of the card. It
is not part of the regular credit card number.
For more information, refer to the
CVV2 Help screen.