Purchasing FAQ

Q: Do I need a PayPal account?

No. We use PayPal as our payment gateway/processor because it is very reliable and secure, but you can pay directly with most credit cards – scroll down to the "Pay with a credit or Visa Debit card" button.

Q: When do I receive the unlock code?

Immediately after ordering, you will receive an order number and registration code – these are used to unlock the Premium Edition. Since spam filters occasionally block legitimate emails, check your spam folder. Contact us if you don't receive our email soon after ordering.

Q: I live outside of the United States and Canada, so what do I select for State/Province?

Select 'Not Applicable'.

Q: What are the most common credit card processing errors that occur when ordering?

Incorrect Address Entry: Please ensure that the street address and zip code that is entered for the registration information exactly matches the billing address that the credit card company/bank has on file.

This type of processing error often happens if you are using a corporate credit card and enter your own home address instead of the billing address for that corporate credit card.
Incorrect/No Credit Verification Value (CVV2 for Visa or CVC2 for MasterCard) Entry: Please ensure that the CVV2 or CVC2 information is correct. The CVV2 or CVC2 is the three-digit number printed in the signature space on the back of most credit cards like Visa and MasterCard.

The CVV2 or CVC2 number is always the last group of numbers in the signature space on the back of the card. It is not part of the regular credit card number.